What's Your Practice Friction Score?

Manual processes, disconnected systems, and front desk bottlenecks silently drain time and revenue from every chiropractic practice. Answer 10 questions to find out where your friction is highest — and what to do about it.

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Question 1 of 10

Patient Flow

1. How many patient visits does your practice see per week?

Fewer than 75 visits 75–150 visits 151–250 visits 250+ visits

Front Desk

2. How often does your staff manually reschedule patient appointments?

Rarely — patients self-serve online Occasionally — a few calls per day Often — phone calls are constant Always — all rescheduling goes through the front desk

Technology

3. How many different software systems does your front desk use daily?

One — everything lives in a single platform Two — mostly connected Three — some manual data transfer required Four or more — constant switching and duplicate entry

Front Desk

4. How does your practice handle new patient intake forms?

100% digital — auto-uploads to the EHR before arrival Digital but requires manual upload or transfer Paper forms scanned or typed in by staff Paper forms — entirely manual process

Clinical

5. How long does an average SOAP note take to complete?

Under 30 seconds — smart macros handle it 1–3 minutes per note 3–7 minutes per note Over 7 minutes — or I'm not sure

Clinical

6. How often are SOAP notes completed after clinic hours?

Never — notes are done in real time Occasionally — a few times per month Weekly — catch-up charting is common Daily — after-hours charting is the norm

Front Desk

7. How does your practice follow up with lapsed or at-risk patients?

Automated — reactivation campaigns run in the background Partially automated — some manual outreach still required Mostly manual — staff make calls when they have time We rarely follow up with lapsed patients

Patient Flow

8. How many steps or screens are involved in checking a patient in?

One tap — patients check in via app or kiosk 2–3 steps — quick and mostly digital 4–5 steps — some manual verification required 6+ steps — check-in takes several minutes per patient

Technology

9. How often does your front desk switch between different software systems during a single patient interaction?

Never — one system handles everything Occasionally — 1–2 switches per interaction Often — 3–4 switches are typical Constantly — staff are always toggling between platforms

Patient Flow

10. What best describes your busiest day of the week at the front desk?

Smooth — automation handles the volume and staff stay patient-facing Manageable — occasional bottlenecks but recoverable Hectic — phones ring constantly and staff are stretched thin Chaotic — the team is overwhelmed and patients feel it

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